Website and enquiry terms
What follows applies to the website at leedssubsidence.co.uk and to any enquiry you send through it. The publisher is Leeds Subsidence. By reading the pages or using the form you are taken to accept these terms, and if some part of them does not suit you the sensible course is to leave the site alone.
The purpose of this website
Leeds Subsidence is a guide with a single door at the end of it. The pages describe subsidence: why ground shrinks or washes out from under a foundation, how the damage shows itself indoors and out, and what monitoring, drain repairs or underpinning tend to involve. The door is the enquiry form, and the arrangement behind it is this: subsidence We are not the firm that turns up at your gate. Nobody here inspects buildings, digs trial holes, measures cracks or carries out repairs.
Copyright and fair use of the pages
Reading costs nothing and you may print a page for your own use, whether that is to show a neighbour with the same crack or to take along to a meeting with your insurer. Rights in the wording, photographs, diagrams, layout and code belong to Leeds Subsidence or to whoever licensed them to us. That rules out republishing our material elsewhere, presenting our pages inside a frame on another site, running scrapers or bots across them, and any other use of the site that it was plainly not built for.
Why this is not advice about your house
No page here has seen your building. Soil type, drainage, nearby trees, the depth of the footings and whatever a previous owner did all change the answer, and general writing cannot know any of them, so what you read is background rather than a survey, a written report or advice about a particular property. Please do not let it stand in place of somebody looking at the wall, which is what the form is there to arrange: subsidence
The enquiry form, and what follows
Using the form is free, puts you under no obligation and creates no contract between you and us. What happens to what you send is set out here: Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. Anything arranged after that point, whether a visit, a quotation, a period of monitoring or the work itself, is agreed between you and that firm on that firm's terms rather than ours. There is one thing you ought to know about how this site is funded: The specialist may pay us for the introduction. You pay us nothing, and you are free to get quotes from anyone else. You are not tied to the firm that contacts you, and nothing stops you asking anyone else for a price.
Who answers for the inspection and the work
The firm that contacts you answers for its own conduct: the inspection it carries out, the opinion it forms, the figure it quotes, the work it does and any guarantee it attaches to that work. We give no assurance about any of it and are in no position to stand behind it. If something goes wrong, take it up with them first, because they are the ones who can put it right, and tell us too, as we would rather hear about it than not.
No promises about content or uptime
We look after what is published here and we would like the site to be reachable whenever you want it, but neither is something we can promise. Guidance dates, practice moves on, and a hosted website can go dark for reasons that have nothing to do with us. Any part of the site may be changed, replaced or taken down without notice.
How far our responsibility goes
So far as the law permits, we do not accept responsibility for loss or damage arising from your use of this site, from reliance on anything published on it, or from your dealings with a specialist introduced through it. Three kinds of liability are not limited and could not be: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and anything else the law does not allow us to exclude. Your standing as a consumer is untouched by this: If you are a consumer, nothing in these terms takes away the rights the law gives you, including your rights under the Consumer Rights Act 2015.
Outbound links
Now and then a page points somewhere else, perhaps a trade association, an insurer's guidance or an official publication. Those sites belong to other people; we neither write their content nor control what they do with a visit, and a link from us is a signpost rather than a recommendation.
Future versions of these terms
These terms may be revised. Whichever version is showing on this page at the moment you use the site is the one that governs that use, and a later revision has no bearing on an enquiry you have already sent, which is judged by the wording that stood when you sent it.
Jurisdiction
The law of Leeds governs these terms and any dispute about them or about the site, and the courts of Leeds are where such a dispute would be dealt with. If you are a consumer, none of that takes away your right to bring a claim before the courts of the place where you live.
Raising something with us
Anything you want to put to us, whether a question about these terms, a page that strikes you as wrong or a specialist who let you down, should come through the contact page, and we will look into it properly. Where a complaint concerns the handling of your personal information, there is a set route for it: If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.